Support

We’re compiling a list of frequently asked questions to better serve customers. If your technical issues are not solved below, please use the contact us link above.

E-mail

What are my E-mail Settings?

With most desktop e-mail clients and smartphones, your e-mail will be automatically configured if you provide your e-mail address and password. There are some very important settings that you need to make sure are being used, or e-mail will not work.

  • Username: [youraddress]@[yourdomain.com] — e.g. bob@domain.com
  • Password: [yourpassword]
  • Account Type: POP3 or IMAP
  • Incoming/Outgoing Mail Server: mail.[yourdomain].com
  • Incoming Port: 143
  • Outgoing Port: 587 (Why not 25?)
  • Server Requires Authentication
  • Other Settings: Please make sure that you are not exchan

How to Best Configure Outgoing Mail

To configure Outlook to use authentication and to send using STARTTLS:

  1. Go to the Tools menu and choose accounts.
  2. Select your e-mail server name and click ‘properties’.
  3. Select the Servers tab at the top of the window that appears.
  4. At the bottom, check ‘My server requires authentication’ then click ‘Settings’.
  5. Check the box that says ‘Use the same settings…’ then click OK.
  6. Select the Advanced tab at the top of the window that appears.
  7. Under ‘Outgoing mail (SMTP) port number’, set port to 587
  8. Check the box says ‘This server requires a secure connection.’
  9. Click Apply then OK at the bottom.
  10. Close the Internet Accounts window.

Should I choose IMAP or POP3?

Always choose IMAP. The quick advantages are — mail is kept on the server and is synchronized between all computers and smartphones that use the account. If you check mail, it’ll show that you checked it on your smartphone. If you reply, the reply will be in the Sent Folder on all devices. It’s pretty awesome. It will even allow our webmail system to appear identical to your e-mail program or smartphone! Learn More. With POP3, each device downloads e-mail as if it’s brand new and you will waste a lot of time managing the same messages on multiple computers.

E-mail is Not Arriving!

Always let us know if e-mail is being blocked. If you are a shared hosting customer without a dedicated IP address, there is a chance that a neighbor of yours may have had a virus that led to their computer to send out spam. We monitor our mail server health and will step in when needed to request delisting from blocklists and consult with the client on how to better secure their accounts.

If you would like to check blocklists, we’ve compiled a list of several popular ISPs and their blocklists: